EraseDebt

Let's Talk
Log in

Compliance Policies and Procedures

EraseDebt, LLC

FDCPA Compliance Policies and Procedures
 Effective Date: December 1, 2025
Last Updated: November 12, 2025
Approved By: Randolph Jackson, Chief Operating & Compliance Officer

1. Purpose

The purpose of this policy is to ensure that EraseDebt, LLC and all its employees, contractors, and agents comply fully with the Fair Debt Collection Practices Act (FDCPA) and all applicable federal and state laws governing debt collection practices. This policy establishes the standards of professional conduct expected from all personnel engaged in debt collection activities.

2. Scope

This policy applies to:

  • All EraseDebt employees, independent contractors, and agents engaged in the collection of consumer debts.
  • All communications and interactions with consumers, their representatives, or third parties related to debt collection activities, regardless of communication method (phone, mail, email, SMS, or digital platforms).

3. Policy Statement

EraseDebt, LLC is committed to fair, transparent, and respectful debt collection practices. Under no circumstances shall employees engage in deceptive, abusive, unfair, or harassing conduct toward consumers.
All collection activities must be conducted in accordance with the FDCPA and other applicable laws and regulations.

4. FDCPA Compliance Requirements

4.1 Communication Guidelines

  • Permissible Hours: Contact consumers only between 8:00 a.m. and 9:00 p.m. (local time) unless prior consent is obtained.
  • Consumer Preference: Cease communication if the consumer requests no further contact in writing or is represented by an attorney.
  • Third Parties: Do not discuss the debt with anyone other than the consumer, their spouse, or legal representative, except for location information as permitted by §1692b.
  • Identification: Always identify yourself as a representative of EraseDebt and state that the purpose of the call is to collect a debt.
  • Mini-Miranda Warning: Each communication must include the following statement:


    “This is an attempt to collect a debt and any information obtained will be used for that purpose.”

4.2 Prohibited Conduct

EraseDebt strictly prohibits:

  • The use of threats, violence, or obscene/profane language.
  • Repeated or continuous phone calls intended to annoy, abuse, or harass.
  • Misrepresentation of the amount, legal status, or nature of a debt.
  • False claims of affiliation with the government or legal entities.
  • Threatening arrest, legal action, or wage garnishment unless such action is lawful and genuinely intended.
  • Adding unauthorized fees, charges, or interest not permitted by the original agreement or applicable law.

4.3 Validation of Debts

  • Within 5 days of the initial communication, the collector must send a written validation notice containing:
    1. The amount of the debt;
    2. The name of the creditor;
    3. A statement of the consumer’s right to dispute the debt within 30 days;
    4. Instructions for requesting verification or the name of the original creditor (if different).
  • If a dispute or validation request is received, all collection efforts must cease until verification is provided.

4.4 Recordkeeping and Documentation

  • Maintain accurate, complete, and secure records of all communications, notices, and payments.
  • Retain records for a minimum of five (5) years after the last collection activity or settlement.
  • All correspondence must be logged in the agency’s compliance management system.

4.5 Consumer Complaints

  • All consumer complaints must be documented, reviewed, and resolved within 30 days.
  • Complaints involving potential FDCPA violations must be escalated immediately to the Compliance Officer.
  • A corrective action plan will be implemented where necessary, and outcomes will be documented.

5. Employee Training

  • All employees must complete FDCPA compliance training prior to engaging in collection activities.
  • Annual refresher training is mandatory and will include updates on federal and state laws, case studies, and internal policy changes.
  • Training records must be maintained by the Compliance Department.

6. Monitoring and Auditing

  • The Compliance Department will conduct quarterly audits of collection communications and consumer files.
  • Random call reviews and written communication audits will be performed to ensure compliance.
  • Violations will result in disciplinary action up to and including termination.

7. Reporting and Enforcement

  • Employees must immediately report any suspected FDCPA violation or unethical conduct to the Compliance Officer.
  • Reports may be made confidentially or anonymously through the internal compliance reporting system.
  • Retaliation against employees who report violations in good faith is strictly prohibited.

8. Disciplinary Action

Violations of this policy may result in:

  • Verbal or written warnings;
  • Suspension or retraining;
  • Termination of employment;
  • Referral to regulatory authorities, if applicable.

9. Review and Revision

This policy shall be reviewed annually or as needed due to changes in law or business practices.
Revisions must be approved by the Chief Operating & Compliance Officer before implementation.

Approved By:
 Randolph Jackson
 Chief Operating & Compliance Officer
EraseDebt, LLC
 Date Approved: November 12, 2025